How to order branded merchandise.
From choosing a garment to an approved order: four steps, and four different things you may be asked to approve. No payment is taken when you submit a quote request.
Build your request
Choose products, quantities and personalisation. Add artwork now or tell us it will follow.
Receive a reviewed quote
We check the request and confirm the price, artwork requirements and proposed timing.
Approve and pay
Review the quote and proof where required, approve the details, and complete the agreed payment.
Production and delivery
Production starts once the required approvals and payment are in place. We share the confirmed delivery information.
Four things that are not the same
Viewing a digital mockup does not establish fabric feel, exact colour or physical fit. These four objects answer different questions.
| Object | What it is | What you decide |
|---|---|---|
| Blank sample | Physical product without the final decoration | Assess material, size and fit, under the approved sample policy |
| Decoration sample | Physical example of a method or a specific decorated item | Assess the finish; establish whether it is the exact production sample |
| Digital proof | Reviewed artwork placement and production information | Approve the specified artwork version and dimensions |
| Reviewed quote | Commercial proposal for the specified scope | Accept price, terms and relevant schedule conditions |
What the quote includes
Stated in every reviewed quote
Products and quantities, decoration method and placement, setup charges, delivery basis and tax treatment, and the version the approval applies to.
Confirmed before production
The required approvals, the artwork proof where one is needed, and the agreed payment. Production is released when those are in place, not when the quote is sent.
Questions before you decide?
The essentials, answered here. Twelve in all, and you can ask us something that is not covered.
All questionsDo I pay when I request a quote?
No. You select and configure products, then send a request for review. We confirm the proposal and any artwork requirements before you approve the relevant details and complete the agreed payment.
What is the minimum order quantity?
There is no minimum. Every product in the catalogue can be ordered from a single piece, and the quantity you need decides the bracket you pay at rather than whether we can make it. The brackets are on every product page, and personalisation setup is quoted separately so you can see what the first piece actually costs.
Is personalisation included in the displayed price?
The price explanation states what is included and the quantity it is based on. Some configurations need artwork or method review before the full amount can be confirmed. Your reviewed quote sets out the products, decoration, charges, delivery and tax treatment.
Can I request a quote without final artwork?
Yes, where the product allows a request with artwork to follow. Choose that option or ask for artwork help. We may need the file before confirming the final method, setup cost or production proof.
How do I know which method to choose?
The product shows its available options. You can select a preference or ask us to recommend a method. We assess the garment, placement, dimensions and artwork before confirming the production details.
When will my merchandise arrive?
Tell us the destination and preferred date. Any initial estimate is subject to review. The confirmed schedule depends on product availability and the required artwork approvals and payment, so a requested date is not an automatic delivery commitment.
Can I mix sizes or colours?
Size and colour options depend on the product. Add the quantities you need and provide the size breakdown where available. Minimums and pricing may apply differently across colours or decoration setups; these are checked in the quote.
Can I see a sample before the full order?
Ask about sample availability, costs and timing for the product you are considering. A blank product sample, a decoration sample and a digital proof serve different purposes. We’ll clarify what is available before you proceed.
Will I approve the artwork before production?
Where a proof is required, we share the reviewed artwork and placement details for approval. Check the dimensions, content and relevant colour information. Production requires the applicable approvals and agreed payment, not just an uploaded file.
Can I change my request?
You can edit your basket before sending it. After submission, request a change through the quote conversation. Changes to an issued proposal may affect price, artwork or timing and require a revised version and renewed approval.
Can I reorder the same items?
Use the previous order or quote reference to request a repeat. We check the approved product and artwork record against current availability, price and timing before confirming the new order.
What if something is wrong with the delivered order?
Contact us with the order reference and a description of the issue so we can review it. The applicable terms explain the process for personalised products, defects and delivery problems. Check those terms before approving the order.