Personalisation by product and artwork.
Embroidery, screen print and direct-to-garment printing, and which of them a garment will carry. Product compatibility and the final proof determine what can be produced.
| Compare | Embroidery | Screen printing | Transfer (DTF) | Direct to garment |
|---|---|---|---|---|
| Appearance and feel | Stitched thread sitting on the surface | Ink laid into the fabric | Film bonded to the surface | Ink printed into the fibre |
| Suited to | Heavier surfaces — sweatshirts, caps, outerwear, shirt chests | Flat colour artwork, larger prints, higher quantities | Short runs, many colours, small marks | Photographic artwork on cotton-rich garments |
| Artwork considerations | Fine detail and small text are limited by stitch size | Each colour needs its own screen | Full colour without a colour count | Full colour; fabric affects result |
| Size or colour limits | Size bracket drives the cost | Colour count drives the setup | Placement must be compatible | Compatible garments only |
| Price drivers | Stitch area and setup per artwork | Setup per colour, unit rate falls with quantity | Unit rate only | Unit rate only, slower per piece |
| Care | Durable through repeated industrial laundry | Durable when cured correctly | Follow the garment care instruction | Follow the garment care instruction |
No method is best for every product. The available options on each product page are the ones that product supports.
Placement and artwork
Placements
A garment carries the placements its product rule allows — commonly a chest mark, a back mark and one more. Seams, pockets and printable area can restrict what is possible.
Artwork we can use
Vector files reproduce at any size without redrawing. A high resolution raster file works for transfer and direct to garment. We review suitability before production.
Proof
Where a proof is required we share the reviewed artwork, dimensions and position for approval. A proof is not a photograph of the finished product, and approving it is separate from approving the quote.
Questions before you decide?
The essentials, answered here. Twelve in all, and you can ask us something that is not covered.
All questionsDo I pay when I request a quote?
No. You select and configure products, then send a request for review. We confirm the proposal and any artwork requirements before you approve the relevant details and complete the agreed payment.
What is the minimum order quantity?
There is no minimum. Every product in the catalogue can be ordered from a single piece, and the quantity you need decides the bracket you pay at rather than whether we can make it. The brackets are on every product page, and personalisation setup is quoted separately so you can see what the first piece actually costs.
Is personalisation included in the displayed price?
The price explanation states what is included and the quantity it is based on. Some configurations need artwork or method review before the full amount can be confirmed. Your reviewed quote sets out the products, decoration, charges, delivery and tax treatment.
Can I request a quote without final artwork?
Yes, where the product allows a request with artwork to follow. Choose that option or ask for artwork help. We may need the file before confirming the final method, setup cost or production proof.
How do I know which method to choose?
The product shows its available options. You can select a preference or ask us to recommend a method. We assess the garment, placement, dimensions and artwork before confirming the production details.
When will my merchandise arrive?
Tell us the destination and preferred date. Any initial estimate is subject to review. The confirmed schedule depends on product availability and the required artwork approvals and payment, so a requested date is not an automatic delivery commitment.
Can I mix sizes or colours?
Size and colour options depend on the product. Add the quantities you need and provide the size breakdown where available. Minimums and pricing may apply differently across colours or decoration setups; these are checked in the quote.
Can I see a sample before the full order?
Ask about sample availability, costs and timing for the product you are considering. A blank product sample, a decoration sample and a digital proof serve different purposes. We’ll clarify what is available before you proceed.
Will I approve the artwork before production?
Where a proof is required, we share the reviewed artwork and placement details for approval. Check the dimensions, content and relevant colour information. Production requires the applicable approvals and agreed payment, not just an uploaded file.
Can I change my request?
You can edit your basket before sending it. After submission, request a change through the quote conversation. Changes to an issued proposal may affect price, artwork or timing and require a revised version and renewed approval.
Can I reorder the same items?
Use the previous order or quote reference to request a repeat. We check the approved product and artwork record against current availability, price and timing before confirming the new order.
What if something is wrong with the delivered order?
Contact us with the order reference and a description of the issue so we can review it. The applicable terms explain the process for personalised products, defects and delivery problems. Check those terms before approving the order.